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Gloria D

1 reviews | Active since Feb 2018

16 Feb 2023, 12:19

CAPITEC HARASSES ME BECAUSE OF THEIR INCOMPETENCE, LEAVE ME ALONE I BEG!!!

CAPITEC BANK

This is very annoying to keep on reminding you not to temper with my Credit Profile which took me years to build without your help. I did something noble and considerate by *****ing my own personal time and walking in your Eastgate Branch to update you with my New Banking Details as soon as my Salary was paid there. I had to tolerate the worst bad treatment ever from your *********** and cold Branch Manager and her so-called Assistant on a number of times.

So in short, According to My New Bank Statement your money was debited on the 15th (on my Pay Day). So....Stop threatening me: "Capitec: MISS GLORIA PINKY DISEMELO, your Term Loan is in arrears with R4785.96. We can assist in collecting this via debit order from your nominated bank account on your next pay date. Reply with a 1 if you agree (to Opt in). To speak to an agent Reply 2, it's a free call." Just because I shifted my salary from your bank doesn't give you a right to harass me. I cannot be complaining about the same thing every month just because you have *********** Managers and Staff Members.

Get your house in order...period!!! Surely this is the last time I am writing to you in this regard.

Bye Bye.

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Replies (3)
Capitec Bank
Capitec Bank's reply16 Feb 2023, 13:01
Official
Good day Gloria 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank
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Gloria D's update22 Feb 2023, 18:45
Reviewer Update
Response to you Capitec and one of your Complaint Officers who sent me an email today, 22 Feb 2023, 16:15

I am not working for you, you should remember that!!!

As stated previously, I'm not available for Capitec telephonically and otherwise as and when you pleases. In addition due to a ********** Transaction of around R20, 000.00 that was done on my Account by Makro Crownmines and RCS I will never entertain suspicious random calls. My life was turned upside down for a year because of that.
Back to your issue:
The nature of my profession and responsibilities do not even allow me that luxury to entertain you or any other Service Provider I dont owe anything. Hence I was proactive and visited your useless Eastgate Branch to update my Debit Order details.

Whatever you are trying to achieve, I do not want to be part of it. Instead I'm waiting for an Apology Letter from Capitec Management because you had the audacity to threaten me and dent my Credit Profile, while all your money was sitting on your account on my Salary Date, 15th as per contract.

I will be waiting for that Apology, nothing else!!!

I will never take your calls or useless questions, period!!!
GD
Gloria D's update15 Mar 2023, 17:42
Reviewer Update
Here we go again with Useless Capitec Bank

It is my payday today and by this time they would have debited their Payment as per agreement. But yeah, they are waiting to send me their stupid SMSes, threatening me with legal action.

I will never get tired of exposing Capitec incompetence and negligence.

Capitec go and get your money in my account. I will never ever inconvenience myself by meeting you halfway. I did come to your useless Eastgate Branch with all required supporting documents as previously stated. You assured me that the debit order was activated.

Again when I first raised my issues here, you promised me that all my challenges were resolved and you will be debating accordingly every month.

So what is the meaning of this???

Shame la happena!!!