Capitec happy to contradict themself...banking app and atms not trust worthy

I've been a customer of Capitec for more the 10 years now and I have always been happy until now. I recently had to get a new card because the chip on my card was malfunctioning and while there they asked if I had the new banking app. Obviously I did not because the old one was working perfectly and was convinced seeing that I have to wait for my card they will help me set up the new app... so they did. Checked that all functions were working and was happy to leave. Perfect service a usual. A couple of days after my new app was installed I needed to transfer money from my savings pockets to my main account and surprisingly the app was not working. Left it and tried again a bit later same thing and eventually I phoned Capitec to find out what is going on... I was told they are sorry but the app was offline they are aware and working on it, I need to try every 30 min and check or use the cellphone banking or internet banking...2 products I have never needed to use as my app has always worked! Another reason I did not want to switch apps because there might be glitches.... Fast forward 5 days and the app has been down for most of the day with no access to your own money... called again in the evening and now I was told that I should use the atm to access my money.... this is a problem as Capitec has always made it clear to use as customers it is safer to draw cash at Spar/Pick n Pay or Checkers.... also have not used their atm as they are not always in the best condition swallowing cards and also seen where it actually does not give your cash... what a headache as they told me not to use it and now they want me to use it. Upsetting as a women to be expected to place my life in danger because they have a severely malfunctioning app. It is not like they would take any liability should something happen to me at one of they ***** atms due to their app malfunctioning.