Capitec- hacking and ***** non reimbursment ,non assistance

My moms banking account was hacked multiple times and *****ulent activities and spenditure was done. Each time the branch charged her for a new card but didnt sort out any security measures.she didnt even have the banking app just the card.Currently 4 fradulent transactions via uber eats and mr d valued at 600 to 800 has been debited of her account. And capitec takes no accountability or assistance .it says bear the loss. Other banks offer and assist with immediate stops and try bank reversals . At capitec they say there is no reversals. There is no customer protection against such banking malpractice. Banking cpa of sa.There is no accountability. It definitely was *****ulent transactions as there was no otp confirmation by the customer in any manner that granted access and authorization for the amounts. The cities of delivery is in different provinces. The negligence of not setting a basic otp is on the consultants and there is no reimbur*****ts. Saps case needs to be opened. This is textbook *****