Capitec GROSS lack of customer service

To my irritation I had to go and draw cash for a piece of glass I had to purchase in Randfontein. I “popped” into Tambotie mall, walked half the course way, as the bank is situated quite far up from Checkers, and as I arrived realized that there are two ATM’s and BOTH were not working!

The was a front of desk “Person”. When I looked at her and indicated I wished and answer/explanation, anything she pulled up her shoulders, threw her hands in the air and proceeded to look the other way!!! I was shocked!!! Never, ever have I experienced such a TOTAL and complete lack of customer care/service!! One thing DONT ignore me and she did exactly that!!!

Deciding to take the matter further, there and then I walked into the bank, two friendly staff members greeted and me and called the manager for me. The manager 1st finished her private discussion in a back office that has the CHEECK to have a sign on the door in the line of” What have you done to give your customer service today, something to that effect!! What a joke!??

Upset, irritated, angry and it goes on and on! No where is their service