Capitec "Grabs" uif monies from account while their is a legal claim older than 3 months.

I have been a client of Capitec since 2011. During 24 March 2024 i went in personaly to the Mall of the North branch to advise that my income will be affected due to my employer terminating my employment based on medical incapacity. The bank then only gave me one form. "Unable to earn an income" which qas duly completed. Claim number ***4 All went quiet till i received a mail on the 8th May for further forms to be filled. I stay outside Polokwane my ex employer is in Pretoria. As also my last specialist. I stated on mail my objection to this delay tactics.. According to available such a process takes 3 months. I am far past 3 months now. Today i received 19k from uif, capitec grabed 13k for arears. I cant even pay my rent or buy food.