WM
Wandile M

1 reviews | Active since Jun 2023

09 Jun 2023, 22:57

Capitec got my investment portfolio blocked with my broker

My wife does her network marketing business using her Capitec account and I would also send her money so that she can deposit it for to my investment portfolio with Altcointrader because it reflects same time and I have been doing that for sometime

So today I was surprised to see my investment portfolio worth over a Million Rand block because Capitec said the payment that was made by my wife was *****ulent and her account was also frozen because someone has reported the account

My question if someone reported my wife account for some reason why they went straight for my investment portfolio? Because the account had available balance of my wife's money, why you guys went for the transaction she did to my investment portfolio out of all transactions she does? So my broker doesn't want to unblock my investment portfolio that I built for years because of Capitec 😭😭

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Replies (1)
Capitec Bank
Capitec Bank's reply11 Jun 2023, 11:49
Official
Good day Wandile 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank