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Tony T
1 reviews | Active since Dec 2018
23 Sept 2023, 04:59
Capitec good in South Africa but terrible overseas
In South Africa I have a relatively good service from Capitec . There is one problem that one cannot always connect with Capitec if you want to change a daily limit. I have just been on an overseas trip and although I have more than enough funds in my debit account my card was rejected at 8 places. This is highly embarrassing . Luckily I had an Absa card which I could use. The other part is both my wife and I have Capitec phone banking but when we cant get through to Capitec I can get into my Absa account. I wrote an email to Capitrc from overseas but had no satisfactory response.
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Replies (3)
Capitec Bank's replyOfficial
23 Sept 2023, 07:56Good day Tony
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply23 Sept 2023, 07:56
Official
Good day Tony
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Tony T's updateReviewer Update
23 Sept 2023, 10:31I already have an email from Capitec but it does not answer my problems which are:
1. My card was rejected in the USA quite a few time when I had a sizeable baksnce in my sccount.
2. I cannot get into Capitec on my phone without a lot of trouble ie switching off my iphone, switching off the wifi. All of this is impossibly embarrassing when trying to pay s vendor.
3. I have of on multiple occasions checkrd when I cant get into Capitec on my phne by going into my Absa account and every time I get into my Absa account without difficulty. This prove that the problem is not with my phone or my wifi or my ssettings.
4. Therefore the problem is with Capitec system. Its a pity but the IT people should havd been involved a long time ago. I am sure I am not the only one with this problem as well n Sout Africa I often cannot get into my Capitec phone spo
1. My card was rejected in the USA quite a few time when I had a sizeable baksnce in my sccount.
2. I cannot get into Capitec on my phone without a lot of trouble ie switching off my iphone, switching off the wifi. All of this is impossibly embarrassing when trying to pay s vendor.
3. I have of on multiple occasions checkrd when I cant get into Capitec on my phne by going into my Absa account and every time I get into my Absa account without difficulty. This prove that the problem is not with my phone or my wifi or my ssettings.
4. Therefore the problem is with Capitec system. Its a pity but the IT people should havd been involved a long time ago. I am sure I am not the only one with this problem as well n Sout Africa I often cannot get into my Capitec phone spo
TT
Tony T's update23 Sept 2023, 10:31
Reviewer Update
I already have an email from Capitec but it does not answer my problems which are:
1. My card was rejected in the USA quite a few time when I had a sizeable baksnce in my sccount.
2. I cannot get into Capitec on my phone without a lot of trouble ie switching off my iphone, switching off the wifi. All of this is impossibly embarrassing when trying to pay s vendor.
3. I have of on multiple occasions checkrd when I cant get into Capitec on my phne by going into my Absa account and every time I get into my Absa account without difficulty. This prove that the problem is not with my phone or my wifi or my ssettings.
4. Therefore the problem is with Capitec system. Its a pity but the IT people should havd been involved a long time ago. I am sure I am not the only one with this problem as well n Sout Africa I often cannot get into my Capitec phone spo
1. My card was rejected in the USA quite a few time when I had a sizeable baksnce in my sccount.
2. I cannot get into Capitec on my phone without a lot of trouble ie switching off my iphone, switching off the wifi. All of this is impossibly embarrassing when trying to pay s vendor.
3. I have of on multiple occasions checkrd when I cant get into Capitec on my phne by going into my Absa account and every time I get into my Absa account without difficulty. This prove that the problem is not with my phone or my wifi or my ssettings.
4. Therefore the problem is with Capitec system. Its a pity but the IT people should havd been involved a long time ago. I am sure I am not the only one with this problem as well n Sout Africa I often cannot get into my Capitec phone spo
Capitec Bank's replyOfficial
24 Sept 2023, 13:01Good day Tony
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply24 Sept 2023, 13:01
Official
Good day Tony
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank