ST
SeabataT T

1 reviews | Active since May 2013

16 Dec 2015, 17:54

Capitec Good in Apologizing Not to Fixing the prob

Good day,<br> <br> I find it really disgusting that I have to write about this complain again though I did earlier this year.<br> <br> Well, I am a capitec client also having a loan with the bank. After years with them I changes my employer this year which resulted in change of salary dates and all the related issues. I did therefore visit the branch in Forways and submitted all the required documents including my new payslip to the manager herself \TENDANi"of which after cmplaining about failor to get assistance initially"

0
Replies (1)
Capitec Bank
Capitec Bank's reply17 Dec 2015, 15:51
Official
Hello seabata.tlali,

Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Please accept our apologies for the poor service experience you had!

Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.

Roxanne Pridgeon
Complaints Management: Capitec Bank