Capitec gone backwards

I am beyond disgusted and irritated. It's been almost 4 months since we requested a business account. We we contacted and filled in all the paperwork, did everything on our side. And then everything went quiet. We were never informed that the account had been opened... no communication whatsoever. We started receiving a statement for an account we never knew existed and was unable to even open the statement because we did not know the password. We had to go back to the bank where we were informed that we owe money on the account but we cannot pay it because the account is not active and that there must have been miscommunication between the business banker - who we struggle every single time to get hold of - and the bank. The business banker phoned us again after that and advised us to give him a few days and that he will get back to us again. He never did, and since then any attempt to contact him has failed. In the meantime we are stuck with an account that keeps accruing banking fees which we cannot use or even pay the money into. We are at the point where we want to take away all business and personal matters from Capitec and go to a bank that just cares a bit more about their customers. So disappointed...