CAPITEC GOLDMAN FLORIDA IS A JOKE

I have recently found out that i have been handed over for a loan taken in 2011 , i then settled this loan in 2015 , i recently went to capitec bank in florida to query why this is not updated , i was helped by Kimon who said i would get a callback and feedback on the matter but a month later nothing happened i had to go back to the branch ,fast forward i then reached out to the branch manager who is named Relebogile , at first she was pleasant and made a promise to get her boss notified about this and that she will ensure its dealt with , its been almost 3 weeks and still no contact has been made , today i call the branch frustrated because when i called last week i ws told she is busy with css and cant take the loan , now today when i call she says the sytems have been offline , then i express my disappointment in her sense if urgency regarding this matter and she starts yelling at me telling me im blaming her , why take responsibility and assure me as a client that you would sort this out ?????? and now when i ask for an update im being told that i must now contact the debt collectors for a paid up letter , why not say that the first time round ????????????????????????????? CAPITEC STAFF IN FLORIDA GOLDMAN ARE PATHETIC!!!!!!!!!!!!!!!!!!!!!!!