Capitec going to the dogs

This bank since the beginning has been giving me grieve. In February I realised that I have lost about 30K as one of the predefined and registered beneficiaries was registered with a wrong name, stating that the beneficiary is Homeloan Standard Bank, whereas the beneficiary is just homechoice store. I paid 30k to the wrong account and capitec can’t get my money back.

Now 11 June I buy airtime 100 bugs for my Telkom prepaid using their app, my number has been on my beneficiaries for many years and I bought airtime using the app without any issues. This time my airtime was not loaded on my phone, I call them and they told me it was loaded on a wrong number. How is that possible when I did not personally capture a number but just selected my beneficiary name, which loads airtime to my phone. They told me maybe someone logged into your baking app and changed your beneficiary with their number and after you have loaded airtime, they changed it bank, really?? This was from a guy called Brendan who indicated he was a team leader for their contact centre. He further told me there is nothing capitec can do, the airtime is lost.

If their system are this unsafe, why should we trust our money with them, if you bank here move very fast, before you loose your salary to someone you don’t know and the bank will not do anything to assist you.