DN
Dylan N
1 reviews | Active since Nov 2021
11 Nov 2021, 12:05
Capitec going downhill?
Capitec becoming more and more USELESS by the day, after writing a review on their TERRIBLE service I was told that a dedicated official will contact me, which they did but could not be bothered about what my complaints are, I was told that they will contact me within 5 days, it has now been 7 days and I'm yet to receive a call/email. I am absolutely disgusted by their service and how they handle matters. I will NEVER recommend capitec to anyone ever again. What a disappointment (to say the least)
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Replies (2)
Capitec Bank's replyOfficial
11 Nov 2021, 15:30Good day Dylan
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Best regards,
Capitec Bank's reply11 Nov 2021, 15:30
Official
Good day Dylan
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Best regards,
Capitec Bank's replyOfficial
17 Feb 2022, 20:13Hi Dylan
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply17 Feb 2022, 20:13
Official
Hi Dylan
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Best regards,