Capitec glitches

1. On the 10th of December 2021 my Capitec account was debited with R800 to a subscription. This sub is debited every 1st day of the month so I found it strange but being December I thought maybe its for the January sub. On the 1st of January my sub deducted as usual. I queried with the service provider and they could only find my debit of the 1st of December and not the one for the 10th of the December. Where did my money go?

2. Now the debit of the 10th put my account in a negative....HOW??? I do not have an overdraft facility????

3. When visiting the branch I was told that it was possible for the debit to go off and put my account in a negative as Capitec had glitches in their system over that period! So again, where is my money?

I have logged a query with Capitec now the waiting starts. A problem on their side, knowing what was happening, should be fixed as quick as it took my money!