Capitec gives shocking service

Capitec has actually pushed me to a point where I am closing all my accounts with them their service is shocking, first my account gets debited 3 times for a loan debit order that took them 3 weeks to sort out then my loan amount is incorrect that took them another week where it actually took me to go into the bank to fix this problem now to top it up I'm trying to settle my loan account and phone the call centre 4 times and I was put through to every wrong department and now today I got told when I requested this on the 10th that it's not been followed through to be submitted. This is not on Capitec no person should go through this especially in this horrible time...