Capitec give **** R200 notes

<p>Sunday afternoon on the 02 July I withdrew R1450 from a capitec bank machine and got 2 **** R200 notes. The bank was closed at the time and I reported this at their customer care within 24 hours and was told I should take the notes to the bank for investigation. No one in the bank can assist me with this as they say it is only the customer care that deals with such matter. Almost 3 week down the line the only update I get when I call their customer care is we are still investigating. A consultant and the Norwood Capitec branch where I got the **** notes from wrote an email to their manager to assist and even he has not responded to the email.</p> <p>This is a horrible service, pathetic and totally unacceptable. They have all my details as I bank with them and I used their machine and not another bank's. They don't even have the decency of responding to their internally escalated matter. All I get is lots of reference number and promises to call me back and that never happens.</p> <p> </p> <p>Appalling service</p>