Capitec getting worse as bank fees are increasing

Braam Senekal

Capitec Preller Bloemfontein

Dear Capitec

I am writing to express my concern about the declining quality of service at your bank, accompanied by rising bank fees. As a loyal customer for 10 years, I have witnessed a significant decrease in the quality of service, which is no longer aligned with the increasing fees.

Specifically, I have experienced:

long wait times, errors with transactions, cellpone app off line

Despite my efforts to address these issues, the problems persist. I urge you to review your bank's service standards and pricing structure to ensure a better customer experience.

Thank you for your attention to this matter. I look forward to seeing improvements soon.

Sincerely,

Braam Senekal