Capitec Gateway, unfriendly and inconsiderate staff towards student

I had an assignment due for classes, based on how business is run. I went Monday to request the manager - the staff member who heard the reason for the visit immediately showed distaste. I ignored that. I asked if I could leave my email for the manager, as he was not in the building. She rushed me and said no. I could only leave my number and the manager would call me later that day or the next morning. Tuesday came and went, with no response. Wednesday, I decided to go again, gathering energy and the mood to consult with such people again. I was greeted by another young lady, I explained again and she had said my classmate and I should sit down and she will be with us. I waited because there were people coming in. Then I sat for a while and watched her as no one was approaching. As I got up, she saw me and pretended as if she was on her way to me. She requested the letter that I had, to show the assistant manager because - suprise - the manager wasn't in. The assistant manager was working at one of the counters and assisting a client. They both spoke and I am not sure whether the topic of Ethics sparked it off but again... Immediate Disinterest. The young lady apologised and said that the assistant manager is not able to assist me due to being busy. However, if I come early in the next morning, at 9 am then surely I will be helped. However, I explained that due to transport I will only arrive at 9:30 but she said it was fine.

Three days after my initial visit, I was greeted by the manager. Again, I explained what my assignment needed and he rushed me off saying that he is busy and only HR can handle that. That there is absolutely nothing that he can do in order to help me.

The problem comes in where a person is tossed from one place to another, I sacrificed time and even my off day to see them. Then at the last minute, after false promises they do not have the decency to speak with manners or anything of the sort, they pretend to be rushed when you can see that there clearly is nothing to rush but the person doesn't want to consider talking about how they handle Business Ethics, anyway, it's all good.

Honesty from the get go could have saved me time and money. I thought Capitec is all about transparency.