NG
Ntsikei G

1 reviews | Active since Sept 2020

02 Sept 2020, 04:09

Capitec Gains From Our Misery

Mr Delivery has taken their dishonesty to the NEXT level, this past two (2) only ... decided to debit my bank account for services NOT rendered for a total of more than R400, worse think I reported these incidents wirh both Mr D & Capitec .... as my card was linked to the App. Now apparently I must pay Capitec R70 for each ******** deduction from my account & Mr Delivery is still investigating for the past 7 days .... no response or email acknowledging my case number. I recommend & advise any person that uses Mr D to pay cash never use your bank card .... as they will definitely ***** money from your bank without you noticing!!

Now Capitec, decided to rub salts into my wound .... for every ******* transaction ..... they forced me to pay R70 each .... in order to be reversed .... what kind of a bank benefits from a clients misery .....

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Replies (2)
Capitec Bank
Capitec Bank's reply02 Sept 2020, 10:31
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention. 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply20 Sept 2020, 12:44
Official
Good day Ntsikei G

I have attempted to contact you on a few occasions to no avail.

Please be advised the matter has been resolved on our side and an email has been sent.
Should you require further assistance, kindly contact us directly.
 
Kind regards
Capitec Bank