Capitec Funeral Scheme

We are so highly disappointed as a family. We lost both my aunt and uncle and I am the beneficiary. They both died from covid. They died days apart. My uncle passed on 1st on a Monday 12 July 2021. My brother and I (I'm highly pregnant), we went to claim, we explained the situation from the onset that my both parties were hospitalized my uncle passed on and my aunt is unresponsive. We submitted the necessary documents. Then on Friday the morning we received an sms stating that to finalize the claim we need to bring my aunts proof of banking? How were we going to obtain those documents because my aunt is hospitalized and unresponsive? We went back to the bank (Carnival branch, we were served by Ashley & Janisha). We explained to them the current situation and the fact that the funeral is on Sunday 18 July 2021 so we need the money to bury our uncle with dignity. Mind u, dats the only cover they have. Capitec staff members kept on promising us that the money will be in. We went to the branch from Wed, Thurs and Friday 3×. On Friday Janisha and Ashley promised us that the issue will be sorted by Saturday morning. On Saturday 17th July 2021 we received a call from from Tsholo who is the branch manager at Capitec Mall @Carnival. She told me she called everyone including her bosses and Centriq Life. But her hands are tied there's nothing she can do for us to bury our uncle. We need CURATORSHIP. to access the money. The funeral is tomorrow. Unfortunately my aunt passed on yesterday in the afternoon, so who will claim for my uncle? We are so disappointed as a family. My aunt and uncle were loyal clients to Capitec and we trusted that they will do the right thing during this hard time. What Capitec did is day light *******, my aunt and uncle were an elderly couple. They took advantage of them. Hello Peter please assist us to get justice, someone from the branch must pay for the humiliation that we are currently going through as a family because both parties were paying the premium and Capitec didnt have a problem with debiting the amount a hefty R504.00 imagine??? Now we have to go around borrowing money for my uncle to have a dignified send off. PLEASE JUSTICE NEEDS TO BE SERVED. ASHLEY- MONIQUE, JANISHA &TSHOLO you guys are HIGHLY ***********. Elderly do not trust Capitec Capitec funeral Scheme. They are a *****