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Celeste H

1 reviews | Active since May 2020

18 Apr 2021, 23:56

Capitec funeral ****

I want to caution anybody who wants to use capitec funeral cover....my mom died of covid and because she was only 4 months into the policy they refused to pay out....2 months since mom has passed away and they have yet to deal with her case. People must be weary...u think your family is sorted out I the case of your death....then u get these people, out to exploit the man on the street. As a capitec client myself I'm disgusted and ashamed since I was the one to recommend Capitec funeral cover to her. The pain of loosing her is so fresh, we as a family don't even have the strength to fight a giant corporation such as Capitec. My mom wasn't sick....she had covid

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Replies (2)
Capitec Bank
Capitec Bank's reply19 Apr 2021, 07:56
Official
Good day Celeste  

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank 

Best regards,

Capitec Bank
Capitec Bank's reply21 Apr 2021, 09:29
Official
Good day Celeste

As per our telephonic discussion, your matter has been resolved.
 
Should you require further assistance, kindly contact us directly.
 
Kind regards
Capitec Bank 

Best regards,