CAPITEC FUNERAL POLICY REJECTING AMENDMENTS TO THE COVER

I recently discovered that my mom's birth date on our capitec funeral policy was captured incorrectly. Instead of the 20/11/1944 it reflects as 11/11/1944. I then requested capitec agents to help me make those corrections because the system does not allow me. It is now 2 weeks without an appropriate response. Instead I have been advised to remove her and register again which will make me forfeit approximately R18 000 of contributions since 2019 that I have paid to CAPITEC premiums. This further means that her funeral cover will be subjected into a 6 months waiting period which I think it is ********* and unfair. What kind of a system that does not allow clients to make corrections whilst there is still time? This is definitely against consumer protection act. I need help before something happens to my mother. I am even tempted to take this to social media and ombudsman