CAPITEC FUNERAL POLICY LIES

Hi all

I took a funeral cover out in 2021, which I paid monthly without fail. I was let go from work in 2023 and was unable to pay it for about 6 or 7 months.

I started working this year again and wanted to reactivate my policy. I went into the branch numerous times.

I had a old mutual policy also which I've had since 2021. But only wanted to keep one, as I just started working again.

I wanted to sort both policies out and see which one would be best for me. So I went into both branches. Old mutual and then Capitec. Went to Capitec Bayside and the table bay mall branch.

I decided to go with Capitec, as I bank with them and the consultant by the name of Zikhona Tyalana who assisted me assured me there was no waiting period as I had a policy with them before. In the documents, it states the waiting period will be waived if you had a policy with them or it had lapsed or been cancelled.

The consultant who assisted me, called to confirm all of this. She gave me the incident number, the documents, the call recording and everything.

Now I've put a claim in, and they are wanting documents to waive the waiting period.

I even asked straight up, if something happens to one of the lives assured tomorrow, next week or next month, that I won't have a waiting period and can claim. She stated YES of course you can claim. I also had someone with me in the branch as witness.

This is extremely frustrating as they take their own time to get back to you, when you are promised quick service and payout when you open the policy initially.

I will be taking this further and speaking to legal also as I have all the documents and proof that the branch stated there is no waiting period. This was one of the reasons I decided to keep it with Capitec.

You do all your homework and make trips to the branch to make sure everything is sorted and active. Just for them to come with all sorts of reasons not to pay.

Then they drag it out, we need to look into it, investigate and all the excuses in the world.

When I have the incident number that says the consultant already checked all these things and said NO WAITING PERIOD!

I will not be held accountable for the branch or consultants if there information was incorrect.

I would have been sorted out by Old mutual already! But you promised I would be sorted out.

Don't lie and promise things just to keep clients!