Capitec Funeral Policy is a Lie

I am really disappointed with capitec's misinformation in order to lure us into taking their funeral policy. It's a lie when they promise to pay your dues within 4 hour if the documents are complete. I filed my claim on the 24 Sept 2019 which was a holiday understandable, however the following morning they confirmed via email that my claim was going through as*****t and that I would be called shortly. I am still waiting to be called shortly and it's now almost end of business day. When I called the Funeral Policy Department I was told I must wait for 5 working Days. My family wants to burry over this weekend and capitec is only willing to pay me after 5 day which translates to Wednesday next week. The woman even said you can to the Ombudsman but they will still refer you back to us. So I am doomed to wait because I am client who is not protected.