CAPITEC FUNERAL POLICY IS A ****

Capitec Funeral Policy is a ****, I opened a funeral policy with Capitec Bank in August 2023 and in December when i checked on my app i saw that under insurance it was showing that my policy had lapsed, when into the branch on the 06th December i went into the Branch to see what was the reason my policy had lapsed, the lady who was assisting at boksburg capitec called their IT department however the explaination was not adding up then it was suggested that the policy be reissued with the premium slighly going up we all agreed and new policy was issued and i was told there wouldnt be waiting period. Si i went home, january i then realised on the app that i has two policies under my name with the same people on both policies, i then went to enquire at Lakeside mall spoke to the manager he however tried to investigate but the answers were not convincing then the branch manager advised that we cancel the new issued policy that was issued in december and continue with the one and make the payment for december, and the money that was deducted on the new policy would be refunded to this day i have been following and following up i have so many case numbers am even tired. Now ,y concern is will they even pay should something happen.

I am exhausted,of this matter the branch manager used to call to give updates he has since stopped with no explanaition on what is going on or the outcomes. After 6 Incidents number my matter is still not resolved.Nxa

Check you statement CAPITEC FUNERAL WILL ROB YOU AND THEN REFUSE TO PAY BACK YOUR MONEY.