Capitec Funeral Policy Incompetency

I am quite upset with Capitec Bank.

In 2024 I approached the Bank in Horsion Roodepoort to get a funeral policy for my Dad. I wanted cover that was more than R50 000. I was told that it's possible but I need to get two separate policies which I did.

Today I get a call and I'm told by the consultant that unfortunately I can only have the 1 policy and that they cancelling the other policy and re imbursing the premiums.

These policies have a waiting period of 6months. This means I would need to get another policy somewhere else and wait another 6months for it to come into effect. The reason we chose Capitec is because we were able to get higher cover. This entire mess is now going to affect us because my Dad is older now so getting more cover might not even be allowed. We would have to go through this entire process again...

I'm very upset. All the consultant said was she is sorry and that the person that assisted us in the bank advised us incorrectly.

All this and it just boils down to "we will reimburse the premiums "

Capitec, please explain to me how it is just simply that simple...I don't have a choice in in the matter...

In the event that something happens to my Dad now we will not be able to fully cover costs.

U capitalize on our money... and then it's basically just an Ooops, sorry a mistake was made.

What now Capitec!