Capitec Funeral policy *****

Good day I am Ntenyane Christian Kubhayi,On the 12th January 2022 my mother passed away and because i saw how expensive funerals can be,i had to review the funeral policy i had at the time and get a better one since i am the only bread winner they have at home.

On the 31st of January 2022 i switched my funeral policy from Assupol life to Capitec funeral insurance as per policy number: C***132169 ,it was explained to me that there won't be any waiting period since I already had an existing policy,on the said date the consultant that was assisting me which is Rea Makubo from capitec bank meyerton told me that she is unable to print out the funeral policy contract due to some technical issues and she phoned their head office to seek assistance,the following incident number ***8 was provided to her and was informed that I can come back at any given time to get the copy but I was assured that my policy is active and the 1st premium will be deducted on the last day of each month starting from February.

On the 28th February 2022 capitec deducted R995.60 of their 1st premium as agreed and to date I have not skipped any payment.

Yesterday on the 16 August 2022 I went to capitec branch in meyerton to get the copy of my contract,only to find that they still can't print it, Karabelo the consultant that was assisting me phoned their head office again in an attempt to resolve the issue as per incident number ***2 and they later emailed me a letter which is not at all confirming the existence of my funeral policy with them.

I went to the same branch again this morning,and they emailed me a copy of an amendment of a funeral policy which states as if I am signing up for a new funeral policy and my 1st premium will be on the 31st of August 2022,when I lodged a query to the manager Mr Are De Lange,he wanned to send me back home without any solution and when i refused he threatened to call the security to come kick me out of the branch in the presence of his colleagues and customers.

I have been paying this policy with capitec for over a period of six months and I had switched to them under the impression that i will have peace of mind since their premium are affordable and has enough benefits to grant me the opportunity to give my loved ones a dignified funeral service,but now they want to rob me out of that opportunity that I rightfully deserve,they want to take financial advantage of me and rob me of the total amount of R6000.00 that I have paid this far,I feel betrayed and vulnerable because clearly if something were to happen to any of people that I have insured they will not help me,I know I am not a highly influential person in the community but I believe I need to be treated with dignity and respect.

Hello please help me out in this matter so that I can get what I rightfully deserve which is the original contract dated 31st January 2022,I do have a copy of my bank statement which reflects all the debit order deductions and on my capitec app the policy is active whereas on their side it shows as if it's inactive

Kind regards Mr NC Kubhayi Contact ***