Capitec Funeral Policy - do not take out

My mother passed away on the 3rd of November 2024. I submitted the funeral claim on the 6th of November – with all the necessary documentation

I have not received any feedback. The ladies at Key West Branch - was so helpfull - but not even them are getting joy from the funeral claims deprtment

On the internet it states that the policy takes 24-48 hours to pay out

I have phoned numerous times – they are not getting back to me – I have easily phoned out a R500 airtime

I am so frustrated – it is the 12th already – I cannot pay the funeral parlor and they cannot give me an answer

Every time I phone - they are busy with assesment of the claim, I mean really - they do not deliver on their promises

I am the policy holder - Yet - I am getting no joy from Capitec. My mother passed away at the 3rd of November - its already the 12th of November - and we could not have her funeral. I am very disgusted with CAPITEC. The YOUTUBE video on the internet - about the guy that tells you how easy it was for him - its not true - they do not assist - or get back to you