AC
Aqeela C
1 reviews | Active since Mar 2017
21 Jan 2021, 08:01
Capitec Funeral Policy
Good Day, Hoping someone will read and try to sort out this issue. I opened a funeral cover CF***9 for myself, including my mom and brother. My policy started showing a months arrears on my App. I went to Capitec a few times to sort out but only requested a reference number he last time I visited Capitec Goodwood branch. *** I was told it will be fixed by the next debit run. After several months its still not fixed, they deduct the months premium but the arrears stays in place. What Can I do to fix, I really don't want to sit with an issue when the time comes to claim. Please assist.
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Capitec Bank's replyOfficial
21 Jan 2021, 08:04Good day Aqeela
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply21 Jan 2021, 08:04
Official
Good day Aqeela
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
AC
Aqeela C's updateReviewer Update
21 Jan 2021, 08:14Also my eldest brother Angus Steer, was on this policy, collapsed and died on the pavement, we were told we cant claim for him because it was not a full 6 months in the policy. I'm not sure what is natural of collapsing and dying with no underlying illness.
AC
Aqeela C's update21 Jan 2021, 08:14
Reviewer Update
Also my eldest brother Angus Steer, was on this policy, collapsed and died on the pavement, we were told we cant claim for him because it was not a full 6 months in the policy. I'm not sure what is natural of collapsing and dying with no underlying illness.