Capitec funeral policy

Good day,

I received a message 28 December 2020, "Capitec: Keenan from Service Admin is working on your query (incident ***6) and will be in contact soon. Info: ***."

Today 18 January 2021 still nothing from Keenan or Capitec, I'm slowly but surely I'll cancel all services with you guys, I've been loyal to capitec 5 or 6 years but I'll rather pay more banking fees than waiting for more than almost 3 weeks for a problem to be resolved.

This is my 2nd email to ClientCare but it seems that everybody just don't care. I receive excellent service at the branch i used to go to but get **** service like this from head office, online service or whatever.

The reason why I'm getting frustrated is I've reported my matter on 18 December 2020 it's been a month and I just received 1 SMS.

I went into the Eikestad Mall branch on 25th Jan 2020 again for the same query and nothing still. They keep on deducting my account but i have the new born waiver activated on my account

I hope you'll respond ASAP.

Kind Regards Chiquita Arendse Moses *** ***