capitec funeral policy

i took out a funeral policy with capitec in may 2019 and insured my self my mother and my brother then my mother passed away on 01 october 2023 I did lodge a claim on the 3th of october 2023 and they did paid the claim then i did add my other brother on the capitec funeral policy to my suprise they changed everything mbongwa was insured on may 2019 but when i add my brother they changed everything now they state that mbongwa was insured on the 30 october 2023 which is not true when i called them they keep on telling me to hold but my matter has not yet been resolved i pend the airtime of 120 for nothing so this is how they treat their customers