Capitec Funeral Policy

Good day

Greetings to you hope all is well herewith I Johnny Heynse with policy number CF***5 have a complaint and sincerely hope that this complaint can be sorted

Firstly the policy was opened last year June so for me I know the policy was in arrears with two months not because was supposed to be arrears the fact is I'm banking with Nedbank several occasions I went to a Capitec branch and asked where can I make payment on this policy I was adviced from a few consultants that I need to pay the money into my Capitec account and than pay the policy

So today I went onto my policy which I check always that the policy lapsed and I added new members onto the cover my salary was only paid into my account due to the Covid 19 benefit from the UIF department and saw the policy did not go off in fact it lapsed

Secondly the last premium that was deducted from Capitec was deducted from my account and again it went into a credit again so that was never my fault I can supply you with that months(bankstatement)

So for me I am not going to re-open a new policy I just want you to activate the same policy with premiums to continue-if you can't do so than I really want all my premiums that was paid on this policy paid back into my account or I will get legal advice or will go to the media

Please make sure I get all my premiums paid into my account from the moment this policy started or let this policy continue and supply me with an account number that these premiums that is now overdue can be paid into this account as I will not go and re-open another policy from another company nor will I activate a new policy on the app and wait again another 6 months for cover to be active

Thirdly in this crucial times that we living in now with this Corona virus you still have time to let peoples policies lapse,premiums are being deducted on a monthly basis and I cannot understand why it did not go off today 1st May 2020 as there was movement in the account.

If I don'get a response from Capitec ir Centriq than without hesitation I will make use of all media platforms and social media with the help from my

As per the consultant who contacted me 8/05/2020 that the policy lapsed and I will not be getting my premiums back