Capitec Funeral Policy

Sooo, I am quite irritated with Capitec. Your Consultants are very unprofessional. Upon my calling it seems the lady (Nwabisa) was sleeping and their was TV background sounds and she transferred or cut me off while I was talking to her ( bad telephone etiquette) I have a funeral Policy with Capitec and one of the dependent unfortunately passed on (Unfortunately this happened before the 6months waiting period had ended) they removed the individual from the policy but to my shock on the 1st they deducted the premium including that person and now your consultants are sending me from pillar to post (needless to say they don't even know the content of the funeral agreement that customers sign, as I asked them to send me where it stipulates where I am still liable to pay even after someone is deceased) this is quite embarrassing. I am really not sure if I made the right decision in taking this cover as your staff has no clue what to tell clients for that matter. No one in their right mind will also pay for someone who is deceased it really doesn't make sense.