Capitec Funeral plan ****

Capitec’s funeral plan is a **** that added to my family’s grief. My brother passed on the 2nd june. Due to frustrations with burials during covid 19 we decided we will erect the tombostone the following week. We claimed from Assupol for the burial and they paid within 12 hours of the claim. On saturday the 6th we claimed from Capitec. On Wednesday after not hearing anything i decided to drive there as i was eager to pay for the tombstone. To my shock my claim was not even Registered 5 days after i had physicality gone to Cresta branch and submitted all documents. Then i resubmitted again on Wednesday. Then on Thursday i get told they do not want my brother’s certified ID copy. I ask for reasons and then the games began. apparently they only take money from you monthly from you and what happens when you want to claim is none of their business. They told me there is nothing they can do as the insurance company they work with decides when it come to paying claims.

All documents submitted as per their request (same documents that a legit insurer called Assupol used to pay within 12 hours). My conclusion is Capitec is *****ing me over and this is possible what they possibly do to others too. Maybe i should dig my brothers coffin and dump it at their nearest branch because his grave is sitting without a tombstone because of Capitec