Capitec funeral Payout

Good day could you kindly assist us we have been waiting for a claim payout since Monday and its now Thursday . We are being told that there are investigations in process please assist us as we have been to capitec branch but no one can assist us we are just being told to wait. How long does the investigations take as the funeral is on Saturday and payments need to be made to the mortuary. Claim number *** Policy number :***. Claimant details :Mr Lebereko Matlokotsi Cell no: *** / ***.

Kindly assist and give us feedback.