Capitec Funeral not serious

I have 2 funeral policies. My father died and I had to log a claim for his funeral. I did so early Monday morning 16 Feb 2026 via WhatsApp an via email. Requested feedback on Tuesday via WhatsApp and was told I was phoned as the medical Practitioner and funeral home stamps were not clear. Went to Capitec Bank and had them scan it. Went to Dr and funeral parlor and asked them to stamp again. Submitted again via email Tuesday 14:30. Requested feedback via WhatsApp this morning Wednesday, they stated their waiting for documents, I supp**** proof (photo of email send), Asanda said she will escalate urgently. At 14:00 today (Wednesday) phoned: no they are still awaiting the documents from me. Agent Nothula hanged up on me when I said I have had enough. Called again spoke to Katlego, the assessors is still assessing. I have a funeral taking place Friday that needs to be paid. Your funeral plan, assessors and certain agents are very poor! Considering taking my business elsewhere.