Capitec funeral not paying their claims

I have capitec funeral cover and my claim was declined but i have 6 months premium paid to capitec funeral, since i have submitted the claim i never get the respond the only time i get the respond it was the time i was asked a question of the life assured if capitec is only policy covered which i answered, to my understanding i have taken a cover for the life assured simple because i wanted an policy to be able to bury my loved one not to be asked questions when i need to make a claim, and capitec funeral they don't respond fairly to their client but they are very good to debit the premiums on their bank...in my policy i have already have 6 months premiums to capitec that alone makes me to be qualified and be insured with capitec with my family that are in that policy...kindly Capitec pay my claim as you debit to my bank..incident number ***6...i have insured my life to u because i trusted you....every premium its a month...infact a month should be calculated the day the policy was signed not even the day of debit....Capitec funeral pay my money agent so that i can be able to bury my cousin.Thank you