Capitec funeral is a ****

Good Day

I trust that you are well.

On the 12th of November I visited your Newton Park branch to submit funeral claim number ***8 and subsequently the claim was declined.

On the 13th of November we returned to the branch to get clarity as to why the the claim was declined and we were advised that the policy had lapsed.

We cannot accept this a a valid explanation and how can you continue to deduct premiums after March 2020 if you claim that it has lapsed and according to regulations we were suppose to get something in writing that it had lapsed.

In addition to deceased had contacted you a month ago to check if the policy is active and was told that it's active and any arrears on his policy will be deducted from the benefit cover amount in the event that he passes on.

We need to make burial arrangements and would like to get assistance on this before we escalate it further.

Regards. Mrs Menze ***