Capitec funeral -disgusting

My niece had funeral cover with Capitec Bank. We lodged a claim on the 8th of February 2025. Three business days have passed, and we have still not heard anything from Capitec. A funeral cover is meant to assist the bereaved family with funeral costs, so how can they expect the family to wait 14 business days for the payout? It is ridiculous what Capitec is doing to people who are already in mourning.