Capitec funeral cover sucks

Capitec funeral cover is *******. Don't ever attempt to take cover with them. I lodge a claim on the 2/2/21 at a Capitec branch all documents submitted. My brother was to be buried on the 4/2/21. As per the consultant and t and c payment gets done 4-6hrs later. By the 4th no communication from them. I called the call center and was told by a consultant which had no sympathy or trying to understand or go the extra mile there nothing they can do I must just wait for an outcome. So what do I do in the mean time, undertakers will not render a service without payment. Save your self the stress and rather go to a reputable company that knows what they dealing with. Like I always say don't by chicken from a company that sells fish and chips. I had a funeral policy with old mutual for my mother and they paid claim the next day. I will be cancelling my other policy with Capitec asap. If you can't speak face to face with a company for a claim then don't bother with them. There is no contact number for the claims department.