Capitec Funeral Cover seems to be nothing but a ****???

A relative passed away on the 28th of July and I contacted Capitec on the 3rd of August as he had a funeral plan with them. On the 10th I followed up on the claim and on the 13th I was copied in on an e-mail sent by Dimakatso Nkainde asking funeral claims to assist with the claim. The policy number and incident number was part of the e-mail. Needless to say that as at today, the 24th there has been absolutely no further communication from Capitec. The service is shocking. What if this was a family that would have re**** on the funds to bury their loved one????. Think twice before you consider a funeral policy from Capitec.