Capitec funeral cover ****

We lost our nephew to a tragic accident recently. He fell in a river and we painfully searched for 2 weeks without any luch finding him. We finally found his body and were relieved because we thought we could finally lay him to rest. We made a funeral cover claim with Capitec on the 21st of October 2021 and we still haven't recieved a cent to bury him. We've called Capitec asking about the claim and they told us they are still investigating and the claim should be finalised on the 29th of October 2021. When we called on the 31st October, they told is that the funeral claims department isn't working and wont be working anytime soon. With all this we have to pay the mortuary for every day he lies in their fridges and we have to live with the pain that we cannot lay him to rest. When you take their funeral policy they promise to process claims within 1 day, but now it's been over 10 days.