AS
Antoinette S
1 reviews | Active since Jul 2022
26 Jul 2022, 15:21
Capitec funeral cover money *******
Policy CF ***7 I have cancelled this funeral cover last month already. They still went and debited me again this month. I spoke to Martha Langa who was rude and cancelled the policy nut refused to refund me. How do you debit someone, cancel immediately then tell them you lose the benefits effective today. I do not care about benefits I don't want. As it's cancelled effective today why hold onto my money. I find you guys a bunch of ******* *****ing from people. Pay my money back
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Replies (2)
Capitec Bank's replyOfficial
26 Jul 2022, 20:48Good day Antoinette
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply26 Jul 2022, 20:48
Official
Good day Antoinette
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
AS
Antoinette S's updateReviewer Update
01 Aug 2022, 08:40Up to now, I am still waiting on the "investigation" to be completed. Meanwhile I have been inconvenienced with the debit order that was rightfully supposed to go off could not go off. Will you pay my charges with the other company?
AS
Antoinette S's update01 Aug 2022, 08:40
Reviewer Update
Up to now, I am still waiting on the "investigation" to be completed. Meanwhile I have been inconvenienced with the debit order that was rightfully supposed to go off could not go off. Will you pay my charges with the other company?