Capitec Funeral Cover Lies

I am so disappointed with Capitec Funeral Plans I would never ever suggest anyone to take this policy , my dad passed away on the 15 th Feb 2021 , I borrowed the money to get the funeral done as well as all the prayers involved I put the claim through on the 19 of Feb 2021 and the death certificate was issued from home affairs manually. I have tried to get home affairs to issue a letter for this with no positive response. It is now the 24 March 2021 and Capitec has not paid out the funeral claim which is gone over 1 month. If this matter is not sorted out before the close of business today I will be notifying all the social media channels as well as contacting the new papers to advise all clients to cancel funeral plans as Capitec bank has no regard for their clients.