SM
Silindile M
1 reviews | Active since Aug 2016
21 Nov 2020, 15:29
Capitec funeral cover is pathetic
CAPITEC BANK INSURANCE IS THE WORST!!! I put in a funeral cover claim on Wednesday 18 NOV for my late brother and the funeral is today 21 NOV and I still haven’t received my claim!! No follow up email with an explanation, nothing.. when I call I’m told it’s with the assessors and I need to wait 5 business days..??? Like what craziness is that? Funny how I was told I will get payment within 4 hours when I took the cover!!
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
21 Nov 2020, 15:46 Good day Silindile
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply21 Nov 2020, 15:46
Official
Good day Silindile
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
23 Nov 2020, 17:02Good day Silindile
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
Capitec Bank's reply23 Nov 2020, 17:02
Official
Good day Silindile
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank