Capitec Funeral Cover Frustration.

My Sister and I both have Funeral policies with Capitec. According to the agreement, accidental death has no waiting period. Unfortunately, our Aunt recently passed away in a drowning accident. My sister had her assured on her capitec funeral policy. We submitted claim forms on Thursday 10 October and then a police report document that was requested by capitec on Monday 14th.Since then, there has only been silence from Capitec.

Their consultants don't know what the status of the claim is, meanwhile my Aunt is being laid to rest tomorrow. We still do not know if Capitec will honor the claim or not. While I do understand that delays happen..... The silence from capitec is quite appalling. Needless to say, next week I will be canceling my Funeral Policy with Capitec and I have advised my sister to do the same. For good measure, I will also be closing my capitec bank account. I know this will literally mean nothing to them but it will give me piece of mind.

I cannot be insured with a service provide who has no regard for my beliefs and tradition as well as my wish to have my loved ones buried with dignity.

They say once your claim is approved, they pay within 24 hours. What they fail to add to that is that you won't find out if the claim is approved or not until you have probably already laid your loved ones to rest. To anyone thinking about using capitec for this service, I suggest you think again..... You can do better for your loved ones.

They do not care, they will not provide any updates and on every platform you try and contact them on you could wait for hours.