Capitec Funeral Cover

I have a capitec funeral policy that started in Jan 2024. I added my mother who passed while she was within her waiting period in September, so I could not claim. In November 2024, I went to the branch and asked them to remove my mother and add my guardian. Fast forward to 2026, I decided to update my policy to add a family member and to my surprise, the guardian I asked to have added reflected her name with my deceased mother’s Date of birth. The consultant never removed my mothers details but just edited the name. If I were to claim for my guardian, it would be declined as the date of birth would be wrong. I have paid premiums for a year and 2 months for nothing and the branch tells me they can’t amend the birth date or waive off the waiting period should I start over with the correct details. I must now suffer for a consultants ignorance who wont even be able to pay back my premiums