AX
Amanda X
1 reviews | Active since May 2023
14 Dec 2024, 11:07
CAPITEC FUNERAL COVER A ****
Our Mother passed away on 18/11/2024 on 21/11/2024 we than went to claim as she had a funeral policy with capitec ...up untill today we have not received any payment we keep getting the run around everytime we call or visit the branch first they said they could not open the documents sent and that we should resend them..than after that all we get is that it is being assessed I am appalled by Capitec I don't know whether they trying to **** us into not paying out or they just being ***********..I would not advise anyone to take a funeral policy with capitec if you do cancel it immediately because in your time of need they will disappoint you....It's going to a month now and still no payment!!!!
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Capitec Bank's replyOfficial
14 Dec 2024, 12:36Hi Amanda, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Capitec Bank's reply14 Dec 2024, 12:36
Official
Hi Amanda, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.