Capitec Funeral Cover

I insured my uncle in 2019 with Capitec. At claim stage they are authenticating the relationship status between myself and him. The policy is active and I commend the debit order department that ensured that all my premiums were deducted on time, even when the deduction date fell over the weekend. The only time they communicated with me with the delay of 1 -5 working days was when I called the call centre and they sent an email meaning that my delay period was reset. The service is appalling to be sent from pillar to post. Bunch of *******.Conveniently the relationship status is only reviewed at claim stage. We cannot keep the body at the mortuary longer than 5 days whilst South Africa is in a pandemic. I shall be cancelling all other funeral policies that I have with Capitec.