MS
Milton S

1 reviews | Active since Jul 2020

17 Jul 2020, 08:40

Capitec funeral cover

I opened a funeral cover with capitec and added extended families. On one of my extended family members i entered last digit of the ID incorrectly. Remember capitec ask u for ID or date of birth, in my case i added ID number with the last number that is incorrect. How ever the date of birth is correct. I ccalled them and asked them about the changes required thebtold me that i have to add the member again and the cover will have 6 months waiting period again. Even when i was on the phone with their consultant, they were very rude at me and the other one even hang up phone on me pretending not to heear me any more.

Now im scared, what if this funeral cover iss a ******* and eating people's money.

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Replies (2)
Capitec Bank
Capitec Bank's reply17 Jul 2020, 10:14
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention. 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply21 Jul 2020, 14:17
Official
Good day

Feedback was provided.  The complaint is closed.

Kind regards
Capitec Bank