IF
Immanuel F
1 reviews | Active since Nov 2024
29 Nov 2024, 08:47
Capitec funeral claims a no show
On 21 November 2024 I submitted a funeral claim at Capitec Robertson branch. On Monday 25 November 2024 I do a follow up on the claim, was told it might take up to 5 working days. Visited the branch every day, use their WhatsApp, call their call centre, send emails to their complaints department, no success. Apparently the "claims department " have no direct number, and all issues can only be "escalate by email".
I need to bury my Mom on Saturday 30 November 2024, I have so much to do, but Capitec funeral is a no show.
Thinking of switching to FNB funeral cover.
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Capitec Bank's replyOfficial
29 Nov 2024, 09:27Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Capitec Bank's reply29 Nov 2024, 09:27
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.